Information Technology Support (IT)

End User Services

  • Desktop and laptop support (hardware and software)
  • Printers & multi-function device support
  • Papercut Pay for Print setup, management & support
  • Student IT support
  • Information Technology training
  • Email & calendar support
  • Information Technology Security management
  • Technology Consultation (New\Existing)
  • Research computing support
  • IT Security Management - Antivirus/Malware/Ransomware
  • Ethernet/Wi-Fi/VPN connectivity support

Backend / Infrastructure Services

  • Asset management– procurement to retirement
  • Server administration
  • Virtual environment management
  • Storage support and management
  • Knowledge base development
  • Image development & assistance
  • Active Directory administration & Group Policy development
  • Strategic Planning\Process improvements
  • IT Security & Risk Management

Information Technology

Instructional Technology (IS)

  • Maintenance and operational support of over 180 shared spaces across Phoenix Biomedical Campus
  • Dedicated in-house design and installation team
  • A/V Technology consultation on new construction and renovation
  • Vendor service management
  • Consultation and specialized software training
  • Special Event technology liason
  • Instructional software administration
  • Instructional technology delivery
  • Contract management and SLA development
  • Video/Web conference support
  • Device firmware maintenance
  • Lecture capture support

Instructional Technology

Application Development

  • Assessment/requirements gathering.
  • Consultation
  • Developing custom applications
  • Technical assessment of purchased applications
  • Building Interfaces between applications
  • Process Improvements
  • Dashboards and Reporting
  • Web base Application support
  • SSL Certificate management.

Application Development