Information Technology Support (IT)
End User Services
- Desktop and laptop support (hardware and software)
- Printers & multi-function device support
- Papercut Pay for Print setup, management & support
- Student IT support
- Information Technology training
- Email & calendar support
- Information Technology Security management
- Technology Consultation (New\Existing)
- Research computing support
- IT Security Management - Antivirus/Malware/Ransomware
- Ethernet/Wi-Fi/VPN connectivity support
- Asset management– procurement to retirement
Backend / Infrastructure Services
- Server administration
- Virtual environment management
- Storage support and management
- Knowledge base development
- Image development & assistance
- Active Directory administration & Group Policy development
- Strategic Planning\Process improvements
- IT Security & Risk Management
Instructional Technology (IS)
- Maintenance and operational support of over 180 shared spaces across Phoenix Biomedical Campus
- Dedicated in-house design and installation team
- A/V Technology consultation on new construction and renovation
- Vendor service management
- Consultation and specialized software training
- Special Event technology liason
- Instructional software administration
- Instructional technology delivery
- Contract management and SLA development
- Video/Web conference support
- Device firmware maintenance
- Lecture capture support
App Dev and Support
- Assessment/requirements gathering.
- Consultation
- Developing custom applications
- Technical assessment of purchased applications
- Building Interfaces between applications
- Process Improvements
- Dashboards and Reporting
- Enterprise Application support
- SSL Certificate management.