End User Services

• Desktop and laptop support (hardware and software)
• Printers & multi-function device support
• Papercut Pay for Print setup, management & support
• Student IT support
• Information Technology training
• Email & calendar support
• Information Technology Security management
• Technology Consultation (New\Existing)
• Research computing support
• IT Security Management - Antivirus/Malware/Ransomware
• Ethernet/Wi-Fi/VPN connectivity support
• Asset management– procurement to retirement

Backend / Infrastructure Services

• Server administration
• Virtual environment management
• Storage support and management
• Knowledge base development
• Image development & assistance
• Active Directory administration & Group Policy development
• Strategic Planning\Process improvements
• IT Security & Risk Management

• Maintenance and operational support of over 180 shared spaces across Phoenix Biomedical Campus
• Dedicated in-house design and installation team
• A/V Technology consultation on new construction and renovation
• Vendor service management
• Consultation and specialized software training
• Special Event technology liason
• Instructional software administration
• Instructional technology delivery
• Contract management and SLA development
• Video/Web conference support
• Device firmware maintenance
• Lecture capture support

• Assessment/requirements gathering.
• Consultation
• Developing custom applications
• Technical assessment of purchased applications
• Building Interfaces between applications
• Process Improvements
• Dashboards and Reporting
• Enterprise Application support
• SSL Certificate management.